Dear Valued Customer,
We at DFI wanted to give you an update on DFI and our response to the Covid-19 Pandemic.
First, we hope you, your families, and your team are all doing well. The stress and frustration alone can be enough to drive one a bit on edge, not to mention, being diagnosed with the virus.
These are certainly times that will go down in the history books. We want you to know we are still here, and we have been actively working to keep a pool of drivers on the ready. Like many, our sales and financial abilities have been very hard hit, and this has made it very difficult to keep spending when you have so little coming in. We have been keeping our staff and drivers paid and we continue to work to reduce cost and manage the business in such a way that keeps us going. We have worked from our homes and learned new ways to conduct business, while ensuring the customer has support when we are called upon. This has not and will not change, if we are blessed to still be here.
Our commitment to you is to be a continued resource for you; as long as we can. We will continue to monitor the situation and make the possible decisions for our drivers and staff. We too are deemed essential and we will make every effort to ensure your customers’ needs are met with every single dispatch. If you safety and response teams have put in place measures or SOP’s to follow, please share these with us so we can ensure compliance from our end.
We will continue to train our folks to be smart by using the social distancing measures, sanitizing, and washing of hands often. We have asked our drivers to put together a kit that they can take with them on the road. This kit should have gloves, mask, liquid soap, bottled water, and sanitizer. We encourage our drivers to wipe down the trucks highly touched areas with disinfectant wipes before a trip and after a trip. We ask that if you have not gone to these measures, to please consider it. This will go a long way to ensure the truck is always as clean as possible for all drivers operating it.
Our business is an extension to your business! We are the insurance you have come to depend on to ensure your customer expectations are met, on time and without disruption. Our services demand has been reduced, because of the virus pandemic. However, we ask you to think, not only about today, but about tomorrow as well. Things will return to normal. We believe the nations resolve is much more powerful than this pandemic. To have a resource to lean on, there must be a resource available. This means we must survive these difficult times. We are small and we run a very tight line between cost and profitability. To be here when things shift, we need your help now. If you have opportunities or hiring needs, we ask that you please consider us to fill those needs. This will keep us going, so you are investing in your own futures and abilities now for demands and crazy busy times tomorrow. There will be challenges we will all face with getting drivers back to work. Many drivers have been furloughed or laid off. With the incentives being offered to drivers, many are receiving very handsome livings without getting off the couch. To get drivers to go back to work the rate of pay would have to be better than that they receive today as incentives. Sounds crazy, but it will be an issue we all will have to navigate. I hope our American spirit and drive will bubble up and we all get back to doing what makes this nation great. Many will, this I am confident of, However, if things come bursting back, there will be a driver shortage and companies will need every resource they can get to get drivers in the door to move freight.
DFI is small against many of our competitors; but we are BIG in spirit and experience and we will not leave your sides. You have been very good to us in our short history and we want to thank you for your business and partnership and loyalty. We are confident we will come out of this storm a stronger, better, and successful driver provider for you.